Returns Policy

We hope you will be completely satisfied with your purchases from the Out'n'About webshop, however if for any reason you are unhappy with the goods you can return them to us provided they are unused and still in their original packaging.

Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery.

Please return your items with a copy of the original delivery note and show the items that you are returning and the reason(s) for return.

We advise that high value goods are returned via a courier or recorded delivery service as we cannot be responsible for returned items that are not delivered back to us.

Please return items to:

Returns Department,
Out'n'About ATP Limited,
7 Caxton Park,
Caxton Road,
Bedford,
MK41 0TY.

Please take note of the following:

  • A refund can only be processed if the items are returned in an unused, re-saleable condition.
  • Return postage and packing costs will be the responsibility of the customer except for faulty/damaged items, however no further postage and packing charges will be made for exchanged items sent to you.
  • Customers should obtain proof of postage or send items back by a courier/recorded delivery service when returning goods to us, as we cannot be held responsible for parcels lost during return to us.
  • Items sold in 'clearance' section of our webshop are not covered by any manufacturers warranty. However this does not affect any customers statutory rights.
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