We hope you will be completely satisfied with your purchases from the Out'n'About website. However, if for any reason you are unhappy with your goods, you may return them to us provided they are unused and, where possible, in their original packaging.

Under the Consumer Contracts Regulations, you have the right to cancel your order and return items within 14 days from the day after delivery.

If delivery of goods is refused, a charge may apply to cover return carriage and administration costs. This cost may be deducted from any refund due.

Please return your items with a copy of the original delivery note, clearly indicating which items you are returning and the reason for the return. Please also write your order number and name on the outside of the parcel for reference.

We recommend that high-value items are returned via a courier or recorded delivery service, as we cannot be responsible for returned items that are lost or do not reach us.

Return Conditions

Please take note of the following:

• A refund can only be processed if items are returned in an unused, resaleable condition.
  
• Return postage and packing costs are the responsibility of the customer except where items are faulty or damaged.
  
• No further postage and packing charges will be made for exchanged items sent to you.
  
• Customers should obtain proof of postage or send items back by a courier or recorded delivery service when returning goods to us, as we cannot be held responsible for parcels lost during return.
• Items sold in the Clearance section of our website are not covered by any manufacturer warranty. However, this does not affect any customers' statutory rights.

Return Addresses

UK Return Address

Returns Department
Out'n'About ATP Limited
Metro Supply Chain
Unit 1, Saxham Business Park
Little Saxham
Bury St Edmunds
IP28 6RX
United Kingdom

 

USA Return Address

Out'n'About
c/o GoodBuy Gear
521 Exchange Way
DOOR M16
Commercial Point
OH 43116
USA

EU Return Address

Out'n'About
c/o WAREHOUSE BOX Sp. z o.o.
Logistic Park P3
Building No. 10, Gate 134-135
Stachowska 17c
62-023 Robakowo
Poland

Refund Processing

Once your return has been received and inspected, we will notify you if your refund has been approved.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow up to 14 days from the date we receive the returned goods for your refund to be processed. Depending on your payment provider, it may take additional time for the refund to appear in your account.

60 Day Trial on Selected Products

Buying a buggy is a big decision, which is why we offer a risk-free 60 day trial on selected products, including Nipper buggies, bikes, travel cots and backpack carriers purchased directly from the Out'n'About website.

If the product is not right for you, you may return it within 60 days of delivery for a full refund. Return postage costs apply.

The 60 day trial applies only to selected products and orders placed on our website, and certain exclusions and conditions apply.

For full details on eligible products, return instructions and terms, please see our 60 Day Trial policy.

Read the full 60 Day Trial terms here